Refund Policy

Cancellation and Refund Policy

In order to cancel a booking made through our website, in-person, phone call or our partner channels, you must send to us a written notice of cancellation email as follows:

Written notice to be sent from your registered email address (if any) to [email protected]

Clear instruction/request to cancel the reservation.

For all reservations originating from travel agencies – such requests shall be made via respective partner channel only.

Please note, below general cancellation/refund rules apply to all reservations unless otherwise agreed in written between the Guest and the Operator.

Request is received at least 30-nights prior to check-in dateRequest is received less than 30-nights prior to check-in date
Full Refund less administrative charges of AED 300No refund if you cancel less than 30 days before check-in

*Operator reserves the right to keep security deposit / down-payment / reservation fee / rental amount against the cancellation to cover full charges as shown above.

By making a reservation all our Guests agree to:

Reservation Terms & Conditions