Refund Policy
Cancellation and Refund Policy
In order to cancel a booking made through our website, in-person, phone call or our partner channels, you must send to us a written notice of cancellation email as follows:
Written notice to be sent from your registered email address (if any) to [email protected]
Clear instruction/request to cancel the reservation.
For all reservations originating from travel agencies – such requests shall be made via respective partner channel only.
Please note, below general cancellation/refund rules apply to all reservations unless otherwise agreed in written between the Guest and the Operator.
| Request is received at least 30-nights prior to check-in date | Request is received less than 30-nights prior to check-in date |
| Full Refund less administrative charges of AED 300 | No refund if you cancel less than 30 days before check-in |
*Operator reserves the right to keep security deposit / down-payment / reservation fee / rental amount against the cancellation to cover full charges as shown above.
By making a reservation all our Guests agree to:
Reservation Terms & Conditions